‘’Putting You First’’ – Reservation Stage
· The first part of your journey is at booking or reservation stage, this process will take a little longer than normal
· You will receive full confirmation of the hotel’s newly amended procedures as part of your booking confirmation
· These newly adapted procedures will be reinforced with a short video to help explain all of the hotel’s procedures
· You will also be advised to book your meal times in advance to arrival, for breakfast, lunch and dinners
‘’Putting You First’’ – Checking-In
· Sanitising stations will be located at the hotel entrance for your comfort & safety
· Visible markings will guide you safely through the hotel lobby and our colleagues will observe social distancing whilst checking you in through a plexi-glass partition
· We would request that just one person from your party checks in at reception to collect room keys and then proceed to your guest bedroom
· We would encourage prepayment upon arrival where possible
· We request that only one guest room occupy the guest lift at any one time
Please click on the below to view a short video regarding our Check-In procedure